The Need-To-Know Stuff
Do you ship worldwide?
Yes! Exciting isn't it? Plus there is always the option for free shipping!
When will I get my order?
Every order is made to order and it takes approximately 2-7 business days to process and fulfill. After that, shipping time will vary depending on which shipping option you choose at checkout. Free shipping is available but will take longer than the more direct options, but is actually also better for the environment! Talk about win/win!
Where does One Chic Geek reside?
All designs on One Chic Geek are created by Matti McLean (or occasionally his mother). Products are printed and shipped out from our Drop-Shippers from America.
Can I change the shipping address?
Please contact us immediately after you place the order. We are often unable to change the address after a 24 hour period, sometimes less. Address info can no longer be changed if the order has already been processed and shipped.
Can I change my shirt size or switch an item after the order is placed?
Please contact us immediately after you place the order. We are often unable to change the order after a 24 hour period, sometimes less. Your order can no longer be changed if the order has already been processed and shipped.
Can I cancel my order and get a refund?
Yes, but only if your order has not begun fulfillment and/or shipped.
EXCHANGES AND RETURNS:
Do you take exchanges/returns?
All sales are final. Because each item is made to order especially for YOU, we are unable to offer exchanges and returns. If your items have been damaged in transit please contact us within 14 days of receiving the product and you may be able to receive a replacement item or a refund.
Customs clearance does not adhere to a time frame and can delay the delivery. It is sometimes possible for custom agencies to take up to or beyond a month to process some packages. Neither the shipping carrier nor One Chic Geek have control over the customs procedure. What are Custom Fees/Duties/Taxes: Customs charges may apply depending on your country. International shipments are subject to customs duties and may vary depending on your destination country, order value, country limits and other factors. This fee is your responsibility.
These policies are subject to change without notice.